Terms of the loyalty program

BREADLY Customer Loyalty program is a program for regular customers that gives them the right to receive exclusive benefits and privileges from visiting BREADLY retail chain, including accumulating and using bonuses or receiving discounts. To become a member of the loyalty program, you need to make a one-time purchase in the BREADLY retail network of at least a certain amount, fill out a Registration form and receive a Customer Card.

ARTISAN BREAD LLC (hereinafter referred to as the "Company") reserves the right unilaterally determine the validity period and terms of use of the Customer's Card, as well as make changes to the terms of BREADLY Customer Loyalty Program or terminate it.


Participation in the loyalty program

Participation in BREADLY customer loyalty program is governed by the clauses of these Terms.

By using the Customer Card, program participants agree to the terms of BREADLY Customer Loyalty Program.

Any individual who has reached the age of 12 can become a member of the Loyalty Program.

To become a member of the Loyalty Program, you need to make a one-time purchase in BREADLY retail network of at least a certain amount. After that, the client will be provided with a Registration form to fill out. Filling out the questionnaire is a prerequisite for obtaining a Customer Card. The completed questionnaire must be provided to the cashier of the corresponding BREADLY branch. The Loyalty Program participant will receive a Customer Card within 1 business day from the date of filling out the questionnaire.

The Company reserves the right to reject a person's participation in the loyalty program at its discretion, without giving oral and written explanations.

The customer's card is not a means of payment and has no expiration date.

A Loyalty Program participant can have only one Customer Card.

On Only the individual Card number will be indicated on the Client's Card.

On the day the Card is issued, the program participant is assigned the 1st level of privileges.

In case of loss of the Customer's Card, its owner must call on working days from 10:00 to 19:00. +998 71 235–67–55 to block the card. It is necessary to give your first name, last name and the data specified in the Registration form.

If a customer's Card is lost, in order to get a new card, it is necessary to re-fill out the questionnaire at any of the branches of BREADLY, give it to the cashier, presenting an identity document. The accumulated bonuses are transferred to the client's new Card.

The identity document is presented in case of loss and production of a new Customer Card, as well as in case of change of the customer's contact information.


Accrual of bonuses

The Customer's Card can have one of three privilege levels corresponding to a certain amount of purchases made using the Card.

At the 1st privilege level (black), bonuses in the amount of 5% of the amount of purchases made are credited to the Client's Card account.
At the 2nd level (silver) – 7%
At the 3rd level (gold) - 10%.

Bonuses are virtual conventional units that correspond to the equivalent of the existing national currency in 1 sum.

Bonuses are credited to the Loyalty Program participant's card during the1st working days after the purchase.

Bonuses are awarded when paying for a purchase in cash and when making a non-cash payment.

The customer's card must be physically presented before the invoice is paid.


Bonus accrual parameters under BRADLEY Customer Loyalty Program:

After receiving the Client's Card, all subsequent purchases of the participant made using the Client's Card are counted on an accrual basis to achieve the next level of privileges.

The Company reserves the right, at its discretion, to charge gift bonuses to a limited list of customers within a certain amount.

The Company is not responsible for possible tax consequences for the participants of the Loyalty Program.


Using bonuses

The accumulated bonuses can be used by paying for purchases in all branches of BREADLY, within the catering department. The program does not apply to the purchase of bakery products by restaurants, delivery of products and the educational department of the Company.

The final account can be paid with bonuses in the amount of no more than 65% of the account. 

Bonuses cannot be transferred to another Client, transferred or exchanged for monetary equivalent.

If the Loyalty Program participant returns the purchased goods, the bonuses accrued for the purchase will be withdrawn from the account after the transaction (return of the goods).

If a loyalty program participant has not made a single purchase using the Client's Card within 3 months for the 1st level of privileges, 6 months for the 2nd level of privileges and 12 months for the 3rd level of privileges, the bonuses accumulated on the Client's Card account will be canceled.


Collection of personal data

In order to ensure the activity of the Customer Loyalty Program, the Company collects personal data of the program participants.

By becoming a member of the Loyalty Program and filling out the Registration Form, the client confirms the authenticity of the information provided by him, agrees to the processing of his data in the Company's customer register and agrees to the terms of the Loyalty Program, which are available in the cash zones of retail outlets, as well as posted on the Company's corporate website www.breadly.uz .

The Loyalty Program participant agrees that the Company may use the information specified in the Registration Form to identify the participant, verify current operations, send information about new products, special offers, changes in the loyalty program and account for bonuses. The method of communication is chosen by the participant when filling out the questionnaire.

The Company undertakes not to disclose the personal data of the program participants and not to transfer them to third parties, except in cases provided for by applicable law.

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